Your trust matters
Privacy & Security
We handle sensitive medical and financial data. Here's exactly how we protect it — in plain English.
What We Collect
- Your uploaded medical bills, EOBs, and related documents — only what you choose to share.
- Account information (name, email) for authentication.
- Usage data to improve the service (page views, feature usage).
How Your Data Is Stored
- Documents are stored in encrypted cloud storage (AWS S3) with server-side encryption.
- Structured data is stored in a secured PostgreSQL database.
- All connections use TLS/SSL encryption in transit.
How AI Processing Works
- When you upload a document, our AI analyzes its contents to extract charges, detect errors, and generate plain-English explanations.
- AI-generated content (dispute letters, appeal letters, analysis) is informational only — it does not constitute legal, financial, or medical advice.
- Your documents are processed on-demand and are not used to train AI models.
What We Never Do
- We never sell your personal or medical data to third parties.
- We never share your documents with advertisers or data brokers.
- We never access your data without your explicit action (uploading, requesting analysis).
Your Rights
- You can delete any uploaded document at any time — it will be removed from our storage.
- You can delete your account and all associated data by contacting support.
- You control what you upload and what actions you take on your data.
Important Disclaimers
- MedBill Ally is an informational tool. AI-generated analysis, dispute letters, and appeal letters do not constitute legal advice.
- Potential savings identified are estimates based on AI analysis and are not guaranteed outcomes.
- Always review AI-generated content carefully before sending to any provider or insurer.
- For complex disputes or legal matters, we recommend consulting with a qualified professional.
Last updated: March 2026